Your cancellation rights of orders
As a consumer, you are entitled to cancel your purchase within a limited time after
purchase. This section explains the conditions under which you can exercise your right
of cancellation of orders for Products.
For Products purchased via , you have a right to cancel the purchase
agreement for any reason for a period of 14 days commencing on the date of delivery to
your delivery address. Altera Customs will refund the purchase price, or where multiple
Products were ordered and not all Products purchased are returned. Altera Customs will
carry out such reimbursement using the same means of payment as you used for your
initial transaction, unless you have expressly agreed otherwise.
To exercise your cancellation right you must inform Altera Customs about your decision
by contacting Altera Customs during the 14 days following delivery by email
via to obtain an authorisation number for the return of
your order. Subsequently, you should without any delay return the Product, free of all
interests, liens, or claims otherwise, to the address mentioned on the email obtained
with the authorisation number for the return of your order.
If you decide to cancel the purchase agreement and return the Product to Altera
Customs, you will be liable for any diminished value of the Product resulting from the
handling other than what is necessary to establish the nature, characteristics and
functioning of the Product.
You accept that Altera Customs may charge you for any shipping or postage costs
incurred directly associated with returning the Product.